SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery of two tizhna, a yaskrawiy, not thin, since the lower side of the edge, I have not forged a sneak.
For a small transpotin looks very good. Wine in time agreed
it's just as described just a little smaller than what I would have liked but it will work for my little chihuahua I bought two to switch out for when she used one and I had to wash it I can lay another one down but they're too small so I'll just stick them side by side and she can use them together and I'll just wash them real quick but these are really cute really good made pee pads that are washable just make sure you get it bigger than the 40 by 30 measurement I think it said. took about a month to come but that's fine for the price.
Perfect, they absorb the dog's urine and if spilling, I already have 5 and I recommend to the company, the product arrived on time and in perfect condition.
Thank you very much
Super, Duge Absorb
The slovenny came later, pakuvannya yakisenya. The rug itself is identical, the surface is synthetic, the side is rubberized.
definitely small but good quality
Delivery on time, as in the photo, the inside of the fabric is non-slip, the cloth is thin as I try it, I will write it Additionally, and I advise the seller and the store to be clear, everything is well sewn
Has already used it. He loves❤️
Delivery on time, very bright, beautiful print, thin, made without marriage, I advise how to try it, I will add feedback
I'll see that vipadok, I'll see the viglyaday nabagato in the photo. I will function my own vikonod. I'm hassled
Delivery Super shvidka-to two tijdniv. They got into one. Yakiste Garna, kolir yaskrawiy, rozmir vidpovidadak. Everything is like it. Daughter
Arrived very quickly. The quality of the picture is excellent, the rainproof has not been checked yet)) the lizard has appreciated the product and I recommend the seller
Good product, it is washable, colors are cute, fabric quality too, and shipping is super fast
It is very beautiful, very striking colors, as seen in the photo. Shipping is quite fast, I recommend this purchase
PSLA 4 stinok kolir to go through the same. the dog does not even want to go to her, to the like zvichni in the bag.
Excellent Quality Products smaller than l expected However I can use in dog crate and carry bag Also fits Dog Car Seat Thankyou Seller 😀
The pill is good, do not get tight for me from the bottom of the gumov specks. Rozmir vidpovydad 70/50, smell, print yak in the photo. I am satisfied with it
Juge garnenka) for good trimak) for 5 S Plus) I take it to my friend) I have come to shvidko for an order) I recommend it to rock)
T is not my pelt Z Ali. I don't know how to lead myself in robots. Yakshchi zvvvvyata znshoya, then she shorted, carnisha. I share and tsya is normal, do not be pushed.
Super)), I didn't guess a small thing, I just put a gift, my daughter :)))
Prima
Great. I already asked for them and I asked for them again. The carpet of the figure of dogs is lighter and ideal for summer.
Excellent quality, very absorbent and at a good price