We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very nice and my cat loves it. Fast delivery too. Highly recommend.
It's great for me cat, the size is ideal, it came really fast.
Well done and soft gorgeous!
I love it, sadly my cat doesn't seem to be even slightly interested in it and prefers literally any other place but inside it. Maybe when the weather goes colder she might try it out, but for now it's serving as decoration.
I recommend the dog satisfied
Joli Panier
Arrived in 2-3 weeks. The quality is fairly good, the house holds its shape well, the cat likes it a lot and often sleeps in it. Totally recommend!
Very nice and good quality
Ame la casa
Super The bed my cats loved super recommended
It is beautiful and warm, as well as spacious. My cat loves it.
The bed for the cat is very beautiful, looks good material and likes to go to sleep in it
It's real good.
Quality product, my cats really liked the bed, the first time they saw it they entered one to sleep. My cats weigh 5 kilos and enter just so bigger cats most likely do not enter. In summary I recommend the product
I really liked my chihuahua I kiss two and a half kilos and she is doing well she is very happy
It is as described, recommended I will buy two more
Very beautiful product! Came right, as in the photo, excellent quality. Is good for any time of the year.
It`s adorable and quickly delivered. Thanks to the seller.
Very fast shipping, as the description 100% recommended
good
Is as described. The material is soft and pleasant to the touch. Comes with a cushion for the interior. Arrived earlier than expected.
Very cute and spacious bed 10/10
Cat pleased😁
perfect
Cat bed equal to the seller's store link description. The order arrived home very soon