SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great
Beautiful Fountain. Complies with what is published. It needs to have full light, without shadows because they reduce power very soon.
I love
That great stuff. It brings down the kh quite easily. 4 for 20m 3. Good price. Thank you
The package arrived well packed. Easy to assemble, this fountain is curious. I thought it was bigger, but from what it cost, you can't ask for more. I have it in the pool and really, it cheers the sound of the movement of the water. It gives a feeling of being in a river with a waterfall, it animates the soul. I recommend that you get one of them, you know, that it is not expensive and it is not going to be a very large outlay for you. I encourage you to buy. You know, buying this mini-fountain, you will have the pleasure of believing that you are in the very Falls of the Niagra. It does not consume electricity, so maintenance is free. All you have to ask the sky is that it does not get dark.
Source⛲Big wine well packed in a record time you have several positions so that it comes out in different ways the truth was I liked I made a bit of trouble when I opened it for the accessories it has but it was to put it with the water and look! If my comment is useful please give me a like thank you
Cute need a lot of sun
Lbien, The expected.
Excellent as usual
it works wonderfully in the pool
Its look really good and funny, it work good
Works properly, but it takes sun. As soon as there is even partial shade the pump stops. No battery in this model. Delivered with plastic stalk for centering in the container.
It's very good, I put it in my pool is great
Very beautiful
Tovar mi prišiel v poriadku. It covers the SOM 2.8. A doručené mi Bolo 15.8. S výrobkom som veľmi sejná. Perfektná kvalita a spracovanie.☺️
-Received.
After you tried it. And perfect. Just get some sun and get to work soon
ok
Good
Fountain super. Works only from direct rays or very saline. The weather. Height in good weather up to 40 cm. I'm satisfied.
I arrived super fast and without damage
In accordance with the description
Looks spectacular on the tray hurts that the video cannot be uploaded. I recommend it
Just what they announce. Not bad
To Kiev. I went for 2.5 tizhna, all in the sets, yak in the inventory Box tsyla, drill and pakuvannya Bulo --- vidnosne. More simply not overturning. I'll sell my daughter. Rashka Pidari