SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good product if I pass my expectations
Fast delivery. Everything works well. I recommend it.
Good
The delivery is fast. The box is a little crumpled, but the inside is whole and everything is in working order.
The product came faster than the date that said it was really nice, it's packed properly the device feels quality plastic and not something cheap, it's really convenient to use and allowed to take it with you for every trip it is not very big
Shvidka delivery, Duge korisna rich. Dear!
The order has been received, beautiful, thank you very much to the seller, the package has been delivered in a neat package. A little later I will write my opinion on the machine when it passes the test.
Received in France in 9 days. Works very well. It is necessary to extend the laundry preferably wet to fabrics them plus fragile and to extend a little to remove the plus while passing the flyer. Demonstration videos of several models on the internet (you ..... Tu... be)
Very good product
At the capture, I don't know the propratsyu, ale at once is just gorgeous. Cord +/- 1.8 m Rozmir yak once hand Waga without water up to 1 kg Steam Delivery to Ukraine 10 days, new
The delivery is very fast, the parcel has arrived at the new mail. The box is a little broken but the product is OK. A measuring cup and two nozzles are included. I'm very satisfied😊
Very good size, with good results, very useful
I arrived super well packaged, and it looks good quality, the only detail is that I arrive with another type of entrance, I will have to buy your adapter to be able to use it but it looks my good
Works fine, one water refill was enough for three things. Let's see how long it lasts.
Shvidko came. It's great, it's great, I took more than one for my father.
It took 9 days to get a new mail. Wife is satisfied and has already stroked several things. Ironed well. One mode and it is enough.
Duge garny goods. I do not know if I have lived without any unit. Vidparu mustache without problems. I recommend it.
Great product… excellent quality price ratio… package arrived a bit damaged but the product has not suffered damage… tried immediately on a T-shirt… does its duty… satisfied
I am already playing for an hour. Idealna Rivna Tannina Yak Pisla Praski will not give a double to make an hour-decilka once and a norm.
Works well quickly
Very good for all kinds of fabrics, heat quickly. I had it and I bought again, why is it very good. I am satisfied with my purchase
I gave it to Vidpvryvach. Buv Garno packed, the box is not packed. I tried it, the water is not a breeze, Garna rich. I recommend it.
I order an excellent steamer for the second one I gave my daughter ..
Super! See cut off purchase on AliExpress! I'm pretty excited! All prasuish and vertically and horizontally, a pair of Bagato. Shipping 9 Dib. I recommend the seller and the product definitely! Diayuyu!👍🥰
Got what I expected. The goods arrived quickly. The packaging is dented and not sealed, but the contents are in order and functioning. The quality of the plastic is good, the euro plug (not the adapter), the set includes two nozzles and a water measuring cup. Water tank is easily removed. The device heats up quickly. Works from the network. On the back there is a round button for turning on the heating. Hold comfortably. Of course, it will not perform the functions of an iron, but ironing a shirt, T-shirt, coat is convenient and quick. Satisfied with the purchase.