SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good and works perfectly. Just to shave that didn't work out much
Arrived right! The machine is very good😀 I loved it!!!!
Very good Shaver, met my expectations
Extremely beautiful. Good for the daily shave, for beards of more than 3 days, will need another shaver or a lot of patience!
bom
Product as advertised and delivered on time. I recommend it.
Excellent package, arrived in your box sealed and no damage to the packaging, the product highly recommended for your purchase
Very good product and speed of delivery
excelente
Great identity to the announcement, take good hair with a very good protection sachet
In principle it has arrived in perfect condition, it is time to enjoy it now
Excellent product, much better than how it looks in photo I recommend it to💯%. Responsible seller, excellent delivery.
Great. Quality price very good. Thank you very much. Very good seller.
One of the best finishing machines on the market, good battery durability, good cut, and top to draw.
It's very pretty. It is of good quality. Metal. Need to prove it.
Super fast delivery!!! Kemei does not disappoint!!!! Excellent machine
First place I would like to thank the seller for the super fast delivery this is reliable about the product I am fascinated by this battery machine lasts an eternity super powerful my beard became lizinha the best not irritated my skin I am very satisfied
Is perfect
I love brutal has a very good power and breathes everything!!!! Even longer hairs very good quality or at least what I used it has been great, I recommend it!! Purchased for € 20
Very nice item and very good quality of cut, it is not babiliss but quite close and for the price super
The machine and a cannon are crazy, scraping very fast. I have a km 1120, plus the TX1 shot much better!
Excellent, it's like babyliss
Good shaver, arrived fast, Shaver fine
Very good shaver, I give it the professional use I am Barber and for the uff price .. A wonder
Everything top is already the 2 Q machine buy