SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent machine
Execlent quality thank you
Product according to the description, the load holds long and the cut is precise to see in the duration Thank you good continuation
Excellent Product, satisfied with your results. Fast delivery and very good 10/10 presentation
Good shaver same quality as babyliss
Excellent Shaker I recommend it
I really liked the colore is very beautiful and it cuts very well
Great Shaker, cut to the root of the skin and very easy. Just like a rake. Metallic and excellent. Of the best purchases I have made in aliexpress and I have already been more than 100.
Great Machine! Quite accurate, do not pull the fur and with a great cost benefit! I'll buy again
Great! Just used it and my skin is super smooth after the shave.
Excellent product, is the 2nd product I buy from the brand
Shvidko has come, the box is tsyla, everything is gorgeous, I will use the goods, I recommend the seller...
This name brand makes my life a lot simpler. I have their trimmer ceramic trimmer and their staggered shaver. Both are amazing.
Very good razor for its price I use it professionally in Barber and with which you give it 1 pass 2 at most leaves it in 000
Works 10, very good purchase I recommend it
Very satisfied with the purchase works very well good power and the battery lasts a long time, I arrive earlier than expected thanks
Hands down best foil shaver I've used, had the reminginton PX7 which is several times the price, this is easier to clean cuts almost as close as a razor and is just great value. I love Kemei gear.
Is the second I buy, a very good product. Recommended.
Cool super recommended very like golden baby liss
I bought the machine for my husband, he is starting to cut my children's hair and after so many videos he saw that in price quality this was the best, the machine did not discontinue, I recommend it. I recommend it.
Very good shaver. Excellent to work in the barbershop and also for personal use. The load lasts well
I arrived fast but not the color I ordered.
Arrived right and very fast, and yes it leaves the skin very close, lower than the Philips one blade, it was very worthwhile
Very good machine for shaving beard and fade
Comfortable order and exactly as it puts and very fast in bringing it