SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good, it is very good to bring in storage and light, in Ukraine it is two times more expensive than that 100% Warto buy
The shipping was fast, the product looks excellent quality, I tested it with the paper it brings and prints excellent, the only thing I don't like is that you can't move the picture, to place it on the top of the sheet, You can only change the size and that causes a lot of paper to be lost... All good rest
Perfect product, comfortable, easy and A4 size. It weighs little compared to others, connection by app from the device. Includes a USB to install the application and drivers to print from the pc. It also includes a transfer paper.
Tried it out. Prints well.
Great product, but the app does not have the function of putting the drawing in the corner of the sheet, it is printed in the middle
Great 100% works perfectly
Haven't tried it yet, but it's a whole
Came very well packed the seller is congratulated high quality product I really like what worries me is the coils that came inside it if after it is over I can buy more of them here in the same store
It's the first one I have and I can't make comparisons. This is good and very practical to be manageable. Prints fast and with good quality. Arrived on the agreed day, maintaining the progress of the shipment. The product, management and supplier are satisfactory.
Shvidka shipping Good package
The product is as described in the advertisement
Very fast stop being shipped and to arrive in Brazil, it was very well packed and great quality product.
I am very happy it will make my work much easier
Good Printer, arrived quickly
Arrived fast and very good quality
Excellent product and fast delivery
In general it is a good thermocopier and printer, on the paper they send attached it prints quite well and for the price ratio quality if I recommend it
Excellent Product arrived before the date looks good quality need to try it. But excellent very well
yeah it is very good printer
It took 10 days to arrive from the seller.High quality product with a qr code for the app in the user manual.It works better on Iphone than Android.You need to pull the paper through the printer after you turned on the printer for the light to change from red to blue(the blue light confirms that everything is done corect and its ready to print).Great product ,i recomend it.Paid 69$ with free shipping at the time of ordering.Im very happy with my purchase.
Excellent!
It would not be wrong to say at some point that the printer only works with a special paper, so you could have contemplated everything before buying it
Well received, good thermal printer
Perfect AAA, loved for real, arrived long before the delivery time, print beautifully, will speed up very time for tattoos
Too bad it's black and white. I thought it was in color.