SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice, product same as in the picture, arrived within the estimated date. I loved it, now hope my michos like them.
She loved it very beautiful little kitten Ami😻😻😻
Very Nice, the cat fits well up to two medium I do not like that I enter it Imile because any people in my town give it
Very cool thing. Happy Cat, thank you.
This is super I thought it was going to be smaller but not if there is room for a cat although chubby I recommend it, it arrived very quickly
My pets liked it very much. It has the ideal size for an adult cat or a small dog.
Thank you very nice to my gowns, my charm because it is super big and the shipping was fast, thanks to the seller, obviously I recommend it, very good product☺️
cute but flimsy and mine came cut on top :(
It is super good size, very soft and brings your cushion to be able to wash it. The delivery man very friendly and arrived early😸.
Arrived before the indicated date, it is of good quality, I love it
still not open. I think will be good.
10/10 my 3 cats don't separate they love their bed, thank you!!
Lindo
It is very good in size (it is the largest size) for me cat who is big is very good, he liked it enough to take a few naps.
Highly recommended!! Look 4 of MN ressreviews. 5 stars for the store, shipping and reception!!
Very cute, and my cat loved😍 Super recommend😃
It's useful.
item came just as described my cat is loving it but I may have to order a larger one.
This beautiful, arrived in good time, arrived in the size I asked for. The fabric is super soft, thank you very much. % Recommended 100
Good is very wide super good the bed for kittens I would ask again without any doubt good
my cats love it, big enough for two. just take care, lean it against a wall, sometimes they overturn it when stretching during sleep
My kitten received your order🩷 It is as shown in the picture I bought the L why it will grow and it is seen that it will fit perfectly when it is already an adult kitten Arrived earlier than expected.
My cat loves it
Very small, only for small kittens
My kitten is charming, remove the inside (the mattress) since it is put in another place