SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The power button is located at the back, which is inconvenient. The wind is adjustable in three stages, the size is small, but the wind century is moderate. I like it because it's wireless. The power button is located at the back, which is inconvenient. The wind is adjustable in three stages, the size is small, but the wind century is moderate. I like it because it's wireless.
Such a good item in Ali I feel good. Such a good item in Ali I feel good. Such a good item in Ali I feel good. Such a good item in Ali I feel good. Such a good item in Ali I feel good.
Is bigger than I expected, I liked it a lot
It's a bit of a breeze to use in the summer. It's nice to use it as a fan heater chicule. The wind is weak. It's nice to use with a fan heater shutter feeling. It's weak to use in summer. It's long. It's nice to use it with a fan heater.
I received the item well. The delivery period is also good. It's smaller than I thought, but the air volume is fine and the design is good.
The color is pretty, and it's cooler than I thought. I'll put it in the baby's room. I like it because it's packed so sturdy.
This product is already the third It's the third stage of the wind century, and it's so good. What's really good is that the front plate is open, so it's easy to clean. When you're wearing make-up, you're wearing heat. It's still hot, and I'm standing by for a meal. This is for the Circulator when the air conditioner is turned on ^ ^ The packaging is strong.
Thank you for the fast shipment. Very well received. Very well made. Very nice value for the money. Recommend.
Beautiful fan, perfect for on desk or spinning bike
Well done to buy. It can be used while moving without a line, so it is recommended in this room, in the kitchen, and the wind is also high. I think I can use it for camping or fishing.
Such a great product. It is quiet bigger than I thought but it is definitely elegant. Will probably order again. Thanks
The size is not large, it is easy to carry rechargeable. The design is also very good to forget the performance compared to the size yes.
It is much larger than the size on the photo. Namely. It will be cooler and stronger. It is much larger than the size on the photo. Namely. It will be cooler and stronger. It is much larger than the size on the photo. Namely. It will be cooler and stronger. It is much larger than the size on the photo. Namely. It will be cooler and stronger.
First it's bigger than I think. It's bigger than a hand fan. Above all, the quality is excellent, so it is a cost-free product. I try to use it while holding it at home at bedtime or when eating. Also, I think it would be nice to have a dream for camping or in a tent.
It's good to recommend. It's good to recommend. It's good to recommend. It is recommended that it is recommended. It is recommended that it is recommended. I recommend it all
very good quality product 👍🏼👍🏼👍🏼👍🏼👍🏼 thanks very strong air flow quiet work looking good style!
At this price, if this is the performance, it is unconditional. It is so convenient because it is suitable and rechargeable. I can't use the wire because it's uncomfortable now. It is cold at night, so it covers the winter blanket. I'm a member of the family. Quality of life rising
It is a good product. However, it would have been better if the tilt angle was a little wider. With wireless conditions, the wind also lasts a long time.
Good little fan for on my desk. Pushes some decent air
The box came because it was crushed, but the product was fine and it was fine. Picking up the port to charge is a little uncomfortable, the wind century and the noise are not very big for me, so it is useful ~
I bought one first and I was so satisfied that I bought one more. It's easy to move because there's no line, so I take it with me everywhere. It's pretty, light, and easy to charge, so there's no reason to buy it. It's much cheaper than other malls, so I don't pay for two.
I bought it before, but I liked it and bought one more. It is quiet and the air volume is higher than you think. The overall price is also cheap and I like it. The regret is that the rear power switch is inconvenient in position and there is no timer function. It was easy, so I bought another product and bought it again with this one due to the noise. Even if it's simple, it's quiet and gel.
Fast delivery. Works in 3 modes. Powerful enough. Really saves in the heat. Very beautiful in appearance and compact.
We do like the functionality of the kinscotter fan. We do like the functionality of the kinscotter fan.
In Dnipro for 9 days. I took it, I want to pass through the strong speck, if it was a Sprite. Good zibranius, Garna yakiste, juzhie were pleased with anti-money jokes on pidstavtsi, to stand with monolith. Quietly. Mini Mabutt those that cannot be rosibrati and wipe the paddles and saw. Naked, I am rather pleased with the purchase, I will see the vipravad of the spodivannya, I recommend it.