SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It was a present, the owner is very satisfied. Cuts perfectly, smooth and really waterproof. Recommend
Very good product besides I bought a second one for a ami
👍🏻
Very good
This is amazing at this price! it did exactly what it says, and I'm now completely bald. The accessories that come with are also brilliant. highly recommended!
Quite happy with my purchase, shaves head well, feels smooth. Cleaning is abit fiddly but once you get the hang of it no issue.
i got my electric shaver and it came fast the shaver was package very well i have use it twice and it works very well i highly recommend the item and the seller
My daughter, the product is very cool. Sell-well done))). delivery is double shvidka, I recommend it.
Works very well
I already have and recommended to colleagues at work. They asked me to order them too. I ordered 3😀.
Thank you seller, razor cut the hair well .. I'll make more purchases... Thank you and have a good day
Merci
Impeccable
No doubt, exelente, I will ask again
Works perfectly and is comfortable
It works perfectly, in a few minutes you learn to use it correctly. Personally, use it to review the shaved and it was impeccable. Practically like with a piglet but a little less. Very satisfied since in the long run it is cheaper than buying rakes that are spent very quickly. The cleaning process costs a little but it is understood by the structure of the blades. What I didn't like is that the seller sent the box without any protection. At least in my country that is dangerous since the content is seen and they can easily steal it. Product Price quality 10/10
It has very good looks, and a lot of accessories
Arrived very well and complete is very useful and easy to be,
absolutely brilliant 👌 fast delivery also very happy
Very well packed material delivered quickly
I used so far 3 times and it's perfect, hope the blade gonna last long as they described but even if for 3-6 months that gonna be impressive.
perfet!!! i use every day. the battery live is enough for 15 head shave. i recoment this machine if you want shibe bold head
thanks arrived.
I liked the finish really is water proof
This works perfectly, clean cut and smooth.