SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As agreed, very well👍
Perfect, good price quality ratio
The shaver works great. I love its usb-c charger.
Delivery to Kiev in two weeks to the new mail. The packaging box is badly crumpled. The goods were just in the package, without any protection. It is all as described, I did not check it, I bought it by order
Works well, although I need to trim long hair first
Thank you
Shave very well very closely while spared Knife grains of beauty on the skull. The best is to shave your head wet. On the other hand the battery I find that it discharges quickly after the first cut the battery went from it to it. We'll see how long this razor will last. But I am satisfied cut plus close to a mower to hair to 0 in less passage.
Cheap and good
Good product
Good and fast service
Excellent product for hair shaving and smoothing but it needs pressure to pull the hair fast, convenient and under Experience
Works great, never again without
Works very well
All right.
The machine is great, it hurries very well and the price is excellent
The order arrived in 7 days instead of 10. The order from the Czech Republic. Carefully look at the order, there are two sets. The cheapest is the razor, charger and brush. If you want other nozzles-this is $5. Bald cuts 10 out of 10. almost like shaving with a machine. You need to clean it carefully, you need to open the knife with a screwdriver, the mechanism breaks with your nail. Satisfied with the purchase. I recommend it.
Game changer
The seller thanks. the goods arrived quickly, before the delivery time. I bought it for my husband, I will try to cut my hair.
I'll say this without deception. I'm shocked how that machine did the job. I had an attitude like "there is nothing to tune for miracles because it is Chinese" but as you can see in the photo attached to the opinion, the machine did an exemplary job, shaving the head completely "to zero". I am shocked because I did not expect such an effect. Another + is for many useful tips. Actually with this one razor we will perform several male "operations" daily shaving, etc. Mega recommend this razor.
Lovely electric battery operated razor very easy to use, the grooming kit is a bonus thecable free charging is an added plus!
For the head very good but for the neck area the head is a little big
Looks good, can't wait for the warmer weather to try it on the shaven head. Cheers, Dennis.
Very good seller
top, quick, yeah
works perfectly and it's pretty easy to use and really practical