We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Really amazed with the excellent quality! Exactly what I was looking for, fast shipping! All perfect
Very well...
Perfecta..!
I like they really seem
Very beautiful. recommend.
Excellent Product, I am very satisfied, I recommend the seller 100%. I arrive very quickly earlier than agreed.
Looks really good. Comes in many individual parts, which is good for shipping. You put it together yourself and look really great
Very nice, I arrived fast. The material is of quality,
Very nice
I already asked for more. They look great.
Does not bring the measure it puts
Realissimas, perfect decoration
Beautiful and elegant
fast shipping and product seems to be in good quality, well packed and as described in the picture
It is a product that has arrived quickly and we have not yet assembled it but it seems that the pot will be fine and the foam to place the plant does not come in the contents of the package
Good condition
Very fast shipping. Quality price is great.
I can't wait to open my package. I will send other picture review when I install it. I haven't open it yet
Super happy with my purchase. I recommend
Very cute, beautiful decoration
Good price, order easy, the shipment is very well deroulee, the Assembly of the sheets is rather long, the result is in line with Knife expectations. I recommend
it's a beautiful plant with good quality. it looks very nice, shipping is fast. I would like to recommend it.
these palm leafs are OK but I thought they come with the pot. but they look cheerful. you had to slot them together. well made fabric materials.cheap enough to buy.
It is very nice but without pot.
I am very satisfied and the palm is a nice eye-catcher. The delivery came faster than was stated.