SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautiful piece worth the purchase
Not bad
Good product as described, bad packaging
the size is accurate, and it looks more or less like the pictures (maybe a little funky though, or I'm just thinking too much). Smelled kinda like glue? but the smell is almost gone by the time I'm writing this. My pens are kinda short for this, so maybe I'll but something at the bottom of it. Came in a box, fully intact, no scratches or cracks. Overall good product, I recommend
I loved! Came protected by a box of a isotor, so there were no breakdowns.
Everything arrived very well. Very nice
Really lovely. No one could believe it was a vase! Lovely design and so much detail!
perfect ❤️ it's plastic. not heavy. very easy to fall if you put something too tall.be aware about that before you buy. other than that great product
the design is nice , the quality is so so .
Beautiful!! To the touch, the material looks like a very resistant plastic, but looking looks like even ceramic or porcelain. Will be great to decorate!! I intend to put a little plant sticking out of my head.
The shipment was fast. It seems to have come in nearly five days? I really like the product! I bought two l and m, but I have m size is more useful!
item is pretty cool. the smaller item looks like it could fit in a 1/12 scale museum.
Super fast shipping. Love the quality.
Very good product, arrived in perfect condition, a good purchase😊
I'm pretty. And note that there is no hole on the gel small gun... ㅠ
Very nice my charm💕I put the little room🍀
Beautiful product, it is totally worth it
All good! Delivery was very fast to Ukraine!
All Super)
Splendid
Tse wow❤️🔥Duge Garno
Simply fascinated, the details of David are taken care of. My package arrived in perfect condition, it is appreciated that the seller be careful with the delicate pieces since I pack it in a single piece and cardboard box I would acquire it again without a doubt
Fortunately, I'm here without a broken place. I'm small in size. I'm thinking about putting something like a cotton swab.
Small but curious
Small but super cute, arrived after a month.