SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was wrong with the size. But the product is as described
Very cute sculpture
I'm pretty.
Loved it. Great addition to my desk 🤩
Top goods immediately again Thank you
It is perfect! I love it. I highly recommend it.
Thank you.
Good
so beautiful
And Wu Wu has been upgrading so!!!!! I loved the levels!! Strongly recommends, it's fast, save and really beautiful and adds. It is important to know that he's not big but he's in size
It is plastic but very good
It's small, but it's pretty.
Beautiful, arrived in a box bruised from the transport and a bit dirty in a later line but nothing very visible. In any case it fulfills its decorative and object-bearing function. I recommend it!
very cute, small . gift for someone
Came very well packaged and is beautiful to the eye the base itself is quite deep. I was a little surprised by the size but no mad at all it is a beautiful piece
Beautiful object of decoration. I posted this photo so you can get a sense of the size. I hope I helped.💋💋💋
Cute, holds 4 handles. Fast shipping meest
Despite being packed only in one box, without protection, it arrived intact. Came fast. He's quite small, but handsome.
It's the right size and the right weight, and David's nose and eyes look like Shin Dong-yeop from the front. It's kind of crowded.
12 cm, not big. Well made, well packed. Recommend
I will live by Duge garne and yakiznez, dohalo tsile, old pakuvannya Bulo take Sobi
This super elegant to put in your home and looks spectacular✨I asked for the smallest to put in a very small area and they suck it a lot. This super detailed and nice to be small, leave your Like girls👍❤️💯
I love him! Of the best purchases I have made around here, very useful to store pens, brushes, colors, pencils... Whatever! They let Me choose the size, I am curious to order the other presentations, for myself or for gifts, makes an excellent gift or decoration, very versatile and decorative, you can add lights or pebels and it looks great, I recommend it.
I got confused and asked for the smallest but it is beautiful for a decoration
Tse love🤍🫶🏻