SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Wow! Customer service at the top! I received a combination package, with should contain several of my orders, but some of them were missing or partially missing. This order was missing completely and I thought I wouldn't get my money back as it is very difficult to proof that it's missing, as the trackingnumber says it has been delivered due to the other orders in the same package. I still reached out to them and chatted with customer service and explained the problem and, without any trouble, 2 days later I get a complete refund! WOW! Super! Thank you :o) You're the best!
All good and fast
2 weeks of shipping, good. Fourth purchase.
The parcel arrived in 13 days, the goods are packed with quality, the fan works as described. I really like it if I will write changes. So far everything is fine.
Good quality fan and style is good. It sit comfortably at neck
I'm Satisfied
A Marvel. Recommended 100x100
Cute
Okay. It works well in hot weather. This is another purchase, this time for a gift.
Way better than it looks. Lighter than I thought.
The fan is wonderful! Elegant, neat, modern, it's just a pleasure to look at him! The air direction and intensity can be adjusted by yourself, yes, silent is not, but it works well and heats up relatively slowly. I recommend!
Furyyo is also nice and crisp.
Cheap well
I like them very much
Nice
It's cool. It's three-speed adjustable.
It was cute!
Having worked out ~ 5 years old, the event will be a remover. Charge ~ 2:30 year., battery capacity ~ 1750mAh. The fan is sweaty, it is possible to turn in any stress, if you give me a big change during the vibration of fans. The noise of the fan of the maizhe is unpompous on the low shvidkosti and guchnuvatiy on the Visoky. That in the city
The truth is that they give a lot of air very well and look very good. Need to see the durability of the battery.
All right, light and cool. It's expensive to dig in the country.
This time it works without a problem.
Great product! It exceeded my expectations in every way. High quality, easy to use, and delivered promptly. Highly recommend!
What I used to use in the past is huge, it's heavy, but it's light and it's nice. It's not bad. I'll rewrite it outside when I go play later.
3 Levels of cooling. Great. I recommend.
Handsome handsome