We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The House is very nice, I just ordered for a stuffed dog who was looking for his place in his daughters' room and they will work perfectly.
Nice house of high quality, my little dog will be happy with his new home looks very warm and comfortable
Delivered very quickly. Satisfied with the product. I recommend it.
hermosa
Super beautiful, very spacious, comfortable and perfect to pamper your pet. Texture is comfortable and very warm 10/10
It's fantastic! Very warm for the winter. I arrived 4 days earlier than expected
I love my cat likes to sleep alone on the balcony, I had him a box, now he has his little house
Everything as described
Nice house bed for your pet, good size and materials
Very cute, zips together nicely, and works well with my cats. It's a little small for my 17# cat but he got in it immediately.
it is good
I received my pet's house, it is really beautiful, but it does not have much livelihood, it is like a blanket in the shape of a house, to use in cold places, it is very well made, the problem that the house got before I got my pet, I look forward to the arrival of my puppy, this little house has a great finish, estpu very satisfied, thank you seller
Beautiful House😍My doggy is a Puppy Pincher but she will use a lot the little house is very large has Zipper and cushion that you can take off to wash
love it
Very nice house
Very cute matter for them, the larger size is quite large and fit two cats, it is perfect! The assembly is simple and with zipper! Arrived well packed! He's already debuted!
I arrive very fast everything, my 7-kilo medium breed puppy fits inside.
Our kitty likes this house!) Fast delivery to the US.
Fit two tight adult Catas (one is thin and the other fat), it is the big measure that buys
Very beautiful, my pet loved
Super
Very beautiful the little house my cat loved big size and even big!! Hot!
Great little house my fat kitty loves it
Something small but it's very good
Great product with solid quality and performance. Definitely worth considering. Highly recommended to all.