We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Arrived fast and super protected, perfect for my kittens, it has good quality, due to its structure as a stuffed animal type, it should be more in closed spaces because it can make you dirty if you leave it outside.
Cool, as indicated
My cat loves it from first view
My cats love it
As the photos, it is very soft, my cat likes to buy the size L because my cat is big and fat
Everything is fine, large size, the cat is afraid of the house, but it may still get used to it, I am slowly showing but afraid of the closed space
Perfect size, very comfortable and easy to assemble, my kitten is charming, the delivery arrived very quickly much before the estimated date
cats just love it!!!
I arrive very well packaged, in the images it looks crooked but it is because my cat is inside pushing it I love my cat, it doesn't come from there
Really is very beautiful💖My dog loved it and is very😄Highly recommended
My cat loves it
The cottage is immediately confiscated. Looks good. Was delivered quickly. I recommend the seller.
My cat likes it. It is not very straight because it does not have rigid walls, the cat cannot climb alone because it is limitless. It is the largest version. If you are as aware of this as I was, then it is a great buy recommended.
Very pretty. Easy to Assemble and very practical as it can be washed. My cats have loved it.
I loved
Wonderful, I thought it would come very small, but no, this great, now wait for the others
Quite comfortable! My cat fell perfectly in size M, I had to buy 3 because they all wanted it! Super cute
Good product, the trohi is not a whistle-like frame for the greed. Priyshov for 10 days. Recommend
Bigger than I expected which is good and came before it said it would come
Received the parcel everything is perfect, the house is cool. I recommend this seller. he just put it flat wrong, and so super.👍👍❤️
The bed or base part is very fine almost as if it were the same floor but plump so I have put a blanket as a bed from there to outside the rest is excellent 9/10✨🙌🏻
The truth very good
It was smaller than I thought, but I used this type and bought it for a replacement. It was good because I bought it at the time of the special price.
This very father
The house very cool for my cats. Good purchase.