We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Big and spacious Quality and beautiful Easy to Assemble We took a measure L
beautiful little thing, goes together easy, cats have yet to check it out but I'm sure they will love it as much as I do ❤️
Thank you very much everyone for the fast delivery and good product.
It’s so cute..hopefully the kittens use it
Chic budinochka for a cat))) they took rozmir M, ale tudi to weep and an early kit. Good, I recommend it. Delivery to Ukraine 14 days
She married rosmir L for a cat. A cat of intent to sleep) budinochka can be rosibrati and twist.
It is very cute, good quality, I ordered the bigger one and it is definitely wide looks good for a big adult cat or a small breed dog, the shipping was super fast and the price is super good.
The puppy likes it. L bought size. Our house puppy is a Yorkshire Terrier It is about 3-5kg.
Home to charming cat fast and reliable product quality very good product
The truth is much, much better than I expected, I put Milanese in and he liked it a lot, because he has a mattress and is very warm, everything is sheep. The super recomie do.
Excellent size, my two babies will fit very soft the decomposed wine closure but I could fix it, I recommend it 10 of 10👌
My cat liked it a lot, he is small but when he grows I will be perfect, I chose size L and if it is quite large
cat loves it, no complaints at all, goes together easily and looks good, nice and comfy inside (This is a large)
Very pretty, cozy. 2 Adult kittens fit without problems. I arrived well packaged.
Excellent kennel, mounted in a minute. I thought it would go limp instead it is straight! I recommend it.
Looks good quality, arrived fast and the cat liked it❤️
My Luka likes me very pretty. Arrived in excellent condition
My cat adopted it right away but putting his usual blanket inside. Very simple to mount.
Arrived before the estimated time, in good condition and well packed, excellent quality price♡
I love it it is cuts thanks
Gorgeous, my Jack Russell loves her, he walked right in. Soft and well made.
I like it very much it is excellent for my babies they very much love being at home with their mother the kittens so satisfied and it is excellent for them not to be cold
I liked it a lot, it arrived very fast but my dog is very naughty and I was clutching her every so often so it didn't last long her house way. We put some sticks to make it rigid and it did not last since the dog broke them and it already completely rude her🥹If your dogs or cats are very naughty I suggest another option but the house was beautiful before giving it to my dog💔🥹
The product is excellent and very suitable
Kitty loves her new house. It's washable in a front load washer. I hung it up to dry. You should measure, it's bigger than you think. I bought large size, could fit 2 cats or 1 small dog. Very fast shipping. Arrived a week early.