SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's no longer chunky. I don't know, if the water will boil, but thin plastic. On the viglyad Garna rich
Very useful for travel, foldable and quickly heats up
Excellent Product
The kettle works, it does not heat up as fast as we would like. Nice kettle
The kettle came quickly. Works. A slight smell of rubber was present at the first boiling. Very compact. All as described. Recommend
super
Arrived 1 day before the deadline, I have already tested and it works.
Good item as described
I have not tried it yet but it looks good. small kettle, suitable for travelling 😊😊😊😊😊😊👍👍👍👏🙌😊👌👌👌👌👌🤍🤍🤍🙏
I summer surprisingly surprised by the effectiveness of this kettle. She walks well until the water comes to a boil and turns off.
Good product for travel, folding, takes up little space. Thank you very much
Great product! It warms quickly, compact, easy to fold, takes up little space, no smell of plastic and rubber. Recommend! The delivery is fast.
very nice
That's exactly the kind of jug I was after. Convenient, compact and lightweight. It takes a long time to boil 0.6 litres of water, as much as 6 minutes 30 seconds, but it's not racing🙂 When the water boils, it turns off by itself, but when it cools, it will turn on again if you do not physically switch the switch. I recommend.
Very good that kettle. Was very worth buying.
The kettle works as it should. I recommend
Haunted
Très well, Idem que les photos
Good product, when it becomes small it is easier to store and transport. 600ml
Everything is Ok. Delivery was really fast.
Came very quickly. Noticed a thing that was irreplaceable in travel.
All great, plug-in compatible with the given option. Useful for traveling or just to carry when you have little space. Express delivery
Good quality and very useful to tidy up
Tremendous product, I only used it with water to make tea, ramen and it was perfect, not only does it heat the water but it also heat to the point of being boiling as if you had it in any pot heating everything that the kitchen gives
Excellent