SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
OK.
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Problem with removing the first one until you get a grip on how it works😁Is great-individual elements lovely. Stretchable quite tight when removing from hand I recommend
Beautiful identical as in photo
Excellent bracelet, 9mm aliqui links fit it
The bracelet is cool, it's stretchable, it looks cool on the arm
The order has been received, looks chic, as described, 18 links, but my hand is too small, 22-23 links would not tighten the wrist. Ordered a second one, I will build up to a comfortable length.
Came quickly. Very high quality. Of course, like all bracelets of this type, it catches the hair on the hand
The bracelet is high, I am very happy with this beauty🥰Thanks to the seller for such a stylish thing and fast delivery!!!😘For buyers, I will say that the bracelet is 17-18 size, but not more, feel free to buy
Good bracelet♡
I advise, qualitatively for such a price, I really liked it, sometimes it hurts the hairs on the hand but in general the normal. Size is perfect
Came in a clean bag, there was no more wrapped in anything. It was very difficult for me to change the carbines to such an extent that I broke all my nails. The bracelet is painfully put on the hand, because the skin gets into the holes between the carabiners, and everything is super. You can change the length of the bracelet. The goods came whole.
In Khabarovsk in 20 days, the quality is good
Arrived very quickly I liked it very much ordered another one
The bracelet is great, it doesn't feel at all, it doesn't rust, I'm waiting for more links for it
Chic bracelet! It's very beautiful and looks strong enough, I hope it won't be scrabby
A cute bracelet, links from the Alic fit him.
Very good bracelet, I thought it would be very small, but everything is great! Buy advice
Good quality minimalist bracelet looks expensive color close to natural silver to buy I recommend
Delivered quickly, the bracelet fits perfectly, especially for those who have a small brush, took two quality products perfectly
A good bracelet. But I thought it was too small. Dresses on hand, stretches, which is also a plus. I will buy additional links, although maybe I'll just paint these ones again
niceee
Great bracelet, now it remains to buy a bunch of charms on it. Completely satisfied. Not very tight in size
The bracelet of mussels is twisted. In the city of Minsk, not a Bachu, not a small-scale school surface (sprinkled on one part), ale is not critical✨️
Beautiful, he thought more, but it's probably so necessary