SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently purchased from this seller, and I couldn’t be happier with my online shopping experience.
Arrived in 8 days to GDL Mexico, the fabric is soft, the size is correct to the one you say has 9 temperatures and works excellent, please be delighted with this product
I tested the electric carpet, it is small, as I had already imagined. As where I live is 126V, I bought the American standard. I also bought a socket adapter to convert from American standard to Brazilian and it worked perfectly. I thought it was quite not as hot as I imagined, but it gets warm.
Perfect, great measure, super soft fabric, as the product is described, wonderful
It is already the second time I buy it, I recommend them🤑, Good blanket quality, soft and pleasant to the touch, the wea is not how to wash it xd, it has good fever level🥵, And it has a timer so you don't burn
Very good this heating blanket, I bought it for my wife. Warms well at low or at high temperature. Attention for 110 volt cities buy American standard and for 220 volts buy British standard
All good, I will describe it, to make a good case of punishment is correct. Shvidko grin, get a timer hour. Recommend
The maximum is 9 but it is not bad at all, the heat is constant for the lower back or for the cold it is great, it is pleasant the heat that it offers, I thought it would be little but it is good. I hope I hold the product, for the time being happy, because it is for the lumbar, and I feel it pleasant. Also has timer, up to 2 hours. Is plugged into the power grid.
I like it because it's hot, but the disadvantage is that the timer 2 hours is too short and I can't turn it off
I arrive earlier than expected, it is very good, it is comfortable, it has its manual in English, it connects to current without any problem, everything works very well I liked it very much, if I arrived a little beat the coffee but the product intact
as shown in the picture, good product heat well. I like it .Will leave an additional comment later if something goes wrong .
very good,I like it,powerful working perfect.Will buy one more,really like it..fast delivery.
Great! Exactly like on the images! Works well! I have nothing to complain about I like it very much and I highly recommend it to you!
Excellent Product, I was surprised how efficient it is and how fast it achieves the desired heat
It comes well packaged I still don't try it
It is a very good product, it heats up super well, it is soft and adapts well to any part where you want to put it, as it is very flexible and has a good size. Further. With the control you can regulate the time and temperature, I recommend it super
Delivery shvidka, a box of m'yata, ale the carpet itself is good, in the cold time that is not required.👍🇺🇦
By taking away to finish the shvidko. Overturning the grid. I check on the possibility of playing.
Too warm! I bought it to heat up on cold days! I recommend
Feels really nice
This is really great, good size , 9 heat settings, reccomend
Good mat, it warms very well, the cord is long enough. I'm happy. I recommend it.
It's wonderful! I use it every night.
Equal to the description heats well is a great mini blanket. Shipment was fast, 11 days to Chile
Does not heat so much but is fine for the price