SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
We bought this to make a child’s bed warm before she goes to bed. It warms up really fast and then we remove it.
The size is small enough to cover the belly. I expected the size. When you power it up, the heat comes up quickly and I'm satisfied! You can set the heat and you can set the time. The touch is very soft.
Works very well, the heating is very fast and it turns out hot. I give the best rating for this electric heating pad. I recommend it right. And there is a switch, such a mode-bearing. And the thermostat can be set at the desired time. Such matters brother. Or sister. I recommend to purchase.
2nd that I buy, the 1st I gave it away... Soft plush material, functional shutdown system, wide heating area .. Only the banks take longer to heat. The photos are within 5 minutes of putting it to the maximum... Pleasant heat, recommended. For finding him a but .. It would be that I wish the cable to the plug was longer, currently it is about 1.5m from the control to the plug, it is not that it is very short. But for more options and avoid extension would not hurt a little more...
Warm up enough, well packed and good size, very soft material
God prayed on Muhammad and on Al Muhammad as you prayed on Ibrahim and on Al Ibrahim that you are Hamid Majid and bless Muhammad and on Al Muhammad and Kamblket on Ibrahim and Al Ibrahim, you are Hamid Majid
The package arrived with five heaters in good condition. They work wonderfully for that reason I take the opportunity to buy conbulsively. Thank you Aliexpress.
Proper good stores with big discounts and good prices: Proper good stores with big discounts and good prices:
Cool mat. Soft, warm :)
The real best is really warm and the effect is good
The pillow is small, but it has good quality material. Seller helpful. Thank you.
This electric heat blanket is great!! This is the second one we bought (the first one for my mother, and this one for my sister). It has different temperatures and times and is perfect for people with osteoarthritis and arthritis pain. In addition it is very soft and the size is perfect!
I already use it and I liked it, it doesn't heat up too much but it's nice, I recommend it
Enjoying this type of heated pad love it thanks helps very well with my cramps they are so bed I wish it was a whole blanket tho
Delivered without details, try it for a couple of minutes and heat up quite well, although I have not yet bought if it turns off alone, nor how much it covers the heat zone. Feels very soft and the heat is pleasant👍
very very nice very smooth but its a little skinny but definitely long
Arrived before the estimated date, very practical, light, soft to the touch, personally I would like a little more cable, you have to give it time to warm up, but very good, I really liked...
It arrived in good condition, it was a gift for my mother and the truth is that if she liked it a lot, then she uses it to put it on her legs
Fast delivery and good quality of the mats. Recommended
Excellent service arrived in excellent condition, just in time delivery all very well I recommend
Electric mat bought for winter, small, the test will be in winter, then you can say something.
Arrived on the scheduled date, well packed and working
Super indica blanket to treat rheumatic and joint pain. My wife suffers from fibromyalgia, such a blanket has given excellent comfort in times of intense crisis (random photo)
Excellent Product, I buy it for my wife when she walks with her period🩸And so I don't have to go find the guatero with hot water, bring that plug but I have the adapter
Excellent Product... I bought it because my mother has a shoulder injury and must apply heat and this favors the treatment because it is easy to use and comfortable and very soft .. happy with the purchase and seller Fast shipping the product arriving before estimated time...