SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Shvidka delivery 12 days. Duzhe m'yakenkiy mat griliy Garno for the day and two years can be turned on. At the time of the city, you will live 60 watts as much as possible
I have back problems and this suits me very well.
Looks good. Materials are nice and soft. I haven’t tried it yet.. it’s smaller than I expected.
Nice and soft blanket - according to its description! The remote controller also looks fine and made from a good quality material. Thanks. Perfect! ❤️😇
Norms, grit, take 60 VT S sockets.
waiting for universal plug adapter to arrive before I can use it
Excellent size Very good material
It arrived well packed and it was completely missing
Nice for cold weather. If the days were cold, but the desolate was not turned on-the legs were even in the back. Regulation is not good, materials
Fast delivery. Very good price and the quality. it instantly warm up.
fast shipping great price for it it is super soft comfortable and warm happy with the results I do not regret buying this at all l love this product I suffer from a lot of body pain so it is perfect the only problem I have is that it's tiny but it does the job for sure
If it works but takes time to heat
Is excellent!!! Very good quality and warm cool
Great purchase, I use it to keep my feet warm while working!
Product according to the description of the sales site, it's perfect thank you.
Looks exactly as pictured and is the exact same product I bought for twice as much from a particularly well known American online shop. Wanted to see if this was the same as we need some for our beds as our heating is a bit rubbish. It’s very good quality and I will purchase a couple more. Arrived within a week.
I loved it! It is very well manufactured, good materials. It is very soft and heats very fast, the control allows to adjust the heat level without problem, the cable has good length and make. I am using it to recover from some sports injuries and the other day I used it to warm my back because it had cooled me outside and I avoided getting sick. Super recommended, I would buy again, I was about to buy a cheaper one without control but I decided on this one and it seems to me that I make the best decision.
Yakysna, not for a dotik, shvidko get too much. Double hand, watch timer.
Cuddly soft and functions as described. I am very satisfied.
Perfect! Thank you! Well received. Not tried yet, I will do it tonight in my bed. I hope this will be enough to warm Knife feet under the sheets...
See me for my dog. She also took the third place. On the dot m'yak, prim, Duge class. Dear! I will sell it!
Excellent this blanket!! Warms up very well!! Great quality!
Very good, warms up pretty quickly and its super easy to use. I’m happy with the product. Thank you seller. This will be helpful next winter!
Very good quality, it is the right size for girls tummy pain. When I have period only my tummy wants heat, rest my body doesn’t feel cold at all, other heating blanket was too big for the job.
I liked the really soft and cozy material. It also heats up really quick. The display is also bright and clear. I have cold feet and this really warms them up.