We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good and recommend
A beautiful product and experience arrived in a healthy condition
Very good. Excellent for those who are special coffee enthusiast. I indicate the seller and product. Arrived intact. All right.
Very good. Well built. Very useful to undo for the coffee corner. Would indicate, no doubt, to any specialty coffee enthusiast.
The product is beautiful and more than wonderful. The boiler has a very good performance. But the boiling time is late. It'll take about a minute. They are of high quality and practical. It is beautiful as in the picture. Everything in it works great and does not have a flair. I recommend buying.
Thanks for the credibility and thank you for the device and thank you for the speed of delivery to Elbaa more than a star because it is distinctive
Very good quality, fast and excellent termination
It’s perfect - amazing design and looks great quality! I hope it lasts!
Very good product, I hope it will last long because it works very well is very beautiful
I really liked the product, it was very worthwhile.
Excellent kettle with temperature control and water flow. Arrived very fast here in Brazil and was delivered in just 9 days. I recommend too much!!!
Very beautiful and functional. The only detail I had to provide an adapter for the Brazilian standard. I recommend it.
Product with excellent cost benefit, delivery proper temperature control and ergonomics OK.
Very fast delivery. Product arrived well packed with adequate protection! Serves the purpose very well and heats water from 0 to 100 in less than 5 minutes. Recommend!
Awesome kettle. Easy to wash because there is no rod and it is made of steel from inside. It is a little slow, but who said I am competing in a speed boiling competition? The temperature hold function is just so great 😘. Overall, this is a premium kitchen appliance. 100 percent worth your money.
Great kettle, heats very fast even with the maximum amount of water. Very good construction and quality materials.
Excelente pruduto
Everything OK
Product arrived very fast! The kettle is excellent, great finish, fast heating, the water temperature is very accurate. Super recommended 1000 note!