SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The motor is not so loud and works well. It was piled up in the air cap and shipped out to avoid damage. It seems to be a good use in the open air.
The quality is really huge at the price of giving this money and never living anywhere else If you come out real cheap, you have to buy it unconditionally. Real real river!!! The packaging is not just a cheap packaging, but wrapped well with a Mulberry. Fully impressed
I am satisfied with the delivery and the cost of the product is good. It's good with the bag you came with. I'm satisfied. Next time, if I get a chance, I will buy it.
It is the second purchase. It's perfect to leave it on your desk!! Good!!
We arrived five days earlier than scheduled. The packaging is safe. I like the bag, and the wind century is as good as I expected. And the mood comes in. At the price of 19000 won, which is less than 20,000 won, the price is the highest.
Good quality The packaging is so meticulous and tidy, and the goods are also good I don't want to leave a review and buy one more. I don't like this.
It's a price pack. It's a product that's so satisfying. Although the wind direction is not very high, it is a product that satisfies both the price, design and quality. I like it better when I buy it cheap
It's the best ^ ^ I like it. It's really convenient to use when you're in class as you move your place at work. I'm telling people around me this item is good. I'll order again.
It took some time to get through the customs, but it was well received. Yes, I'm satisfied.
Shipping Faster Low noise The cost is good. One more purchase
It is a well-San-tem that catches not only the price of the price, but also the price.
Wow! This is a very emotional level. Shipping packaging, too, Product performance is also... Although the event won If it's less than 20,000 won That's the best.
OK is a wireless fan for the price The delivery is a week. This is about the price of the price ~!
I bought well at a low price. The case has little protection. I'm worried about durability, but I'll write it well.
Just buy it. Do not be a problem ^ ^
I bought it because I had a lot of late... I think it's better than I thought. I can buy another one.
Good for the price. It's cool and works for a long time on a single charge. I recommend it!
It's not even BLDC, but it's quiet and wintry than you think.
I bought a battery of 10000 stars and I will give you 5 stars. I bought a product with a bag, but I was good at buying it. I explained that it was 21 hours in the first stage and 8 hours in the third stage. After a certain minute, I tested it for 15 hours with the first stage, I tested it in three steps after full charge, and it's over seven hours. Completely recommended!
I was using one first on my company desk, and I bought one more to use for camping. I will write well.
It's so good little shop. It's so good. It's so happy. It's so nice. It's so good. It's so happy. It's so nice. It's so good. It's so happy. It's so nice. It's so good. It's so happy. It's so nice. It's so good. It's so happy. It's so nice. I'm so good. I'm happy.
Product well packed, sent by the seller quickly. The product is as the description on the seller's page and as the pictures, including the bag which is of quality material. I confess that I thought it was a little bigger (I bought the 18 cm diameter). The total delivery took time due to the delivery company here in Brazil. Seller recommended. This government "wonder" charged a fee to release the product to customs which was higher than the price I paid on the product, including the freight. Fazueli!
I just arrived. The wind direction is not very strong, but it is not a concern. The price ratio ~ MUD Lung-Chan ~ I'll use it well .. ~ ^ ^