SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The wind is also cool The components seem to be okay. I thought it was loud. It's more quiet than you think Recommend
It's the same Pu second purchase, but the quality is good, and the packaging is really good, so I am satisfied. Good performance, too.
Goods akisny, pratsyu vidmno, Raven noise, stylish, nekoristovuvati yak paverbank. Recommend before purchase
Good to carry and great for outdoor surprises I think I'll buy it for a long time. The lighting is good to use in the dark bone We will give you a bag of products
It's my second purchase, and I really like it. However, perhaps because of the exchange rate, I bought it more expensive than the first. The tripod is a little insolvent.
I bought it for camping, but I think it's just a good thing to use. It's simple, but the wind century is fine, and it's cheap to inform. I feel like I bought well. The price-to-cost ratio is the highest.
It is too convenient to use, and the battery is longer than I thought, and I am very satisfied with the price it's a little bit of a regret, so it's a bit hot to use as a Dak poison. Ni Dia Man
It seems to be using it all the time because it's a good cost. My finger slipped and I dropped it several times, but it didn't break down and it rolled well. Looking at going, the durability seems to be good. However, even if the three legs are stretched and fixed, it is not fixed with a high sense of stability.
I bought it without expectations, but I'm writing it very well every day.
It feels good to buy really good goods ^ ^ The button is located on the head, so it is good, and the wind strength is adjustable in three stages, but the first stage is also cool. The lighting on the side of the front network is controlled in three stages. Even better. Useful for camping It can also be used as a power bank ~ ~ This was very good ~ ~ ~!!!
I have been waiting for a long time. It works well. I'll use it well.
It's good. But is it possible to diseven? What if it accumulates dust
The portable charging fan wind comes out well and the light is also adjustable. It is good to use when camping ~
It is easy to use in camping sites. I don't need any lighting.
The fire is bright and the wind is fine ~ ^ ^ The price is okay ^ ^
Wow ~ ~ It's totally ugly!!! Maybe the price is low and the quality is completely good ~ ~ ~ I'm really strong ~ ~ Now it's the best price I think it's overpriced ~~~ Anyway, I'm really strong!!!
The finish is neat and almost no noise. Even if it is three-speed, the wind century is weak
Once the battery capacity is 10,000mAh, it is generous. The size is a little smaller than a regular fan ~ Wind century is fine. LED light comes in front and the brightness is adjustable, I think I can even set the timer.
Good. Compared to existing products, the battery will last longer. This is a price good!
It is good to leave it in the kitchen and try to use it does not take much space
I bought it for about 16000 won by getting a discount on the price. The range is slightly wide. The battery is excellent compared to the current products on the table, and the finish is good, and the portability is good. The fan noise is more than a Lume or a fan prime, but it is not very strange. The price-performance ratio is good, but the price-performance ratio is good. If you use it for a long time and verify its durability, it seems to be a fraudulent product
I received it very well because I can use both sealing lights!
Product well received And the packaging is good. The product works well. I'll write you well.
The design is neat and the price is good, and it is quite cool when it is three-stage. Good for camping or writing in the office. There is less noise. It's a great fan for the price.
It's a cheap price, so I honestly had a lot of worries about getting it right, but it's very good! The fan is small and the wind is as small as it is, but it is useful.