We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The product is exactly as described.
All good
Wonderful. Is the day of good quality
Very beautiful, I love the fabric, everything perfect and fast
Amazing quality and quick delivery. love the product specially my pre-nursery kid. size is good for one small bottle and lunch box.
Super cute, and it comes like in the photo
Great bag, my kid loves it!
It's gorgeous. But it's small compared to a backpack.
Super product. Delighted with my purchase after customization the rendering, it is sublime.
Very nice backpack.
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩❤️❤️❤️❤️❤️❤️❤️❤️
The bag arrived at the exact time is very beautiful the store is to be congratulated for the speed of shipping
Very beautiful and good quality backpack. The fabric is plush type.
Faster delivery than expected. The bag looks exactly like the picture. Successful purchase.
I recommend it!
I bought it for my baby to start kindergarten. He liked it a lot, he does not stop imitating the sound of owls when he sees it. Resistant good material and very beautiful would certainly repeat. Arrived quickly and in good condition without any mishap.
Wonderful, perfect, thousand note quality, beautiful, well finished, a love, wonderful size, everything perfect.
Great fun and soft and super fast shipped, within 5dgn in The Netherlands
product as described one hundred percent Quality check Detail in making the product check Durability check fun for kids to love check Cartoon character on point check
Thank you very much perfect thank you. Thank you very much perfect thank you.
Very nice, they look quality, I liked them a lot
It is a beauty!! I love it!!
Thank you for fast shipping Everything is fine, very soft and pleasant material
fastest delivery I've ever had! less than a week!! very nice product!
The goods are of good quality, sent immediately, arrived quickly, well packed. Thanks seller