SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice
My Pinscher didn't like kkkkkkk. I'm gonna donate to my friend who has a cat. The walk is quality, rigid to keep the shape well. Came with a strong smell, but as soon as it is out of the plastic bag for a while, the smell disappears.
Soft and fun🐣👍
So cute my cat loves it she is a bit to high for it but she loves it she sleeps in it every night
Came quickly, it's soft and foldable, my cats are yet to be interested in it
The cat loves it
It is correct, I am very happy with my purchase and the speed of delivery
I liked it a lot! Despite being folded in half, when they sent the package, it arrived a little crumpled. But it's good quality
Excellent product. Cute, warm. And in the right measure
my cats love it
I like my cat.😻😻😻
As described in the image, I like it a lot, it is for medium cats, if you have a large one, it will not serve as a bed, but it is cool... Fast delivery, about 6 days to Spain
Very nice and soft
He arrived too early and it's very nice, I put my cat's favorite Savannah, I hope he likes it
Well, for a small cat it works and I bought the largest
Sweet for my rabbits
Arrived she already loved!
Be careful with the first image that deceives, it has no white lining inside. It is also very good if you put a little pack in it yourself. Although it has been an absolute fail, my cat ignores it😭.
It's nice but my chihuahua didn't like it, she ignores it
Good material, very cute, well what I imagined, but I found it small for my cats .. They don't fit her, even the smallest of them... I should have picked up the G😔
I ordered two in yellow and pink size S, enter a chihuahua or small kittens up to 6 months, I liked them a lot, the quality is good for the price they have, if they are worth it, I will buy again✨️
Definitely a good purchase to me it was charming its ideal banana bed to choose the big one for older cats
Good tailoring and materials, but M is for small cats, my cats are adults and do not fit
The Basket is very squeezed together. The Cats have yet to find out. And if they don't want him, I can use it as a foot warmer
just as advertised, i expected a thinner fabric, i m really glad its as thick as it is (about 1.5cm) they re so fluffy ❤️