SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A little bit smaller than I thought from the dimensions stated, but that's my fault. Another cat will make use of this. It seems to be nicely warm, and a snug place for a critter to "hide."
Looks just like the photos, better suited for cats who aren’t rough though as it looks like it could tear for bigger rougher cats
Soft tissue, nice design, not for big cats ,but fun for smaller ones.
Tetszik😍
It's pretty, pity it's very small size s for my cat, maybe for a chihuahua size s
Plus Little as I thought, I'll wait for him to get back in shape.
This item is soo adorable!! Sadly I need a larger one for my cats 🐈 but I am giving it to some kitties who will get great use out of it!!
Cool, Cool material, you can take it with you everywhere, easy to page Playing
100% reliable, it came before the expected date, the product is very small, just enter my two-month kitten, but it fulfills its function, thanks to the seller
Thank you so much! But I choose very small for my chihuahua (1,3kg), next time I will take bigger
It's beautiful and arrived in a fast time, but my cats are too obese to fit in it😪😪😪
Let's see if my cat enters. Is a little small.
Too small for an adult cat, an he if it was the largest size. I use it to put his little toys
Soft my dog likes me
smaller than I thought but perfect for my kitten
Love the bed. Good quality and materials, unfortunately, I order a small bed and my pet doesn't fit in there.
Vate top!!! For little cats, adults will not fit, small! For Mini Cats dogs or rats
Make sure you order the larger one. The small one is very small. Cat isn't interested in it, but it looks cool.
Cute and cozy but small, my cat can not enter it (my cat weighs 3.5 kg)
This very beautiful one I recommend to the 100% is a little small as it looks but it is very good imile package
It's great, the cat is happy
I'm working on getting my cat to actually try getting IN the banana, but for now it's a fun treat or toy feature. she'll be 3 in a few days, but she's only 9lbs and can fit in small boxes. The banana itself is great, very well made but squishy/collapsable, and only fits if your cat is below 10lbs.
Just like in the photo. I hope my cat likes it.
Really nice, the fabric is lovely soft velvety and it is very well made. Thank you
The size is small but perfect for my dog, the order arrived in time and all perfect thousand thanks to the seller.