SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very cool my son loved🥰
great quality my kids love it
Really big, not too flimsy or thin. My daughter loves it.
I thought it would be bigger, but I liked it anyway! It's a play-only rug, pretty thin, but it seems to be pretty tough! By folded vim was full of crease, I hope it comes out with time or I will try to pass a dryer! Material is type A well firm and waterproof TNT. Arrived in less than 15 days! Recommend!
It is a very beautiful animated carpet that allows them the little ones of the house hours of safe fun I love😉👍
absolutely love it, there are pictures of police with my baby adore, pictures are very well drawed with details. easy to clean
cute my daughter loves it
Loved my son, tough, durable, I recommend it. I arrived before what was published
The carpet is very thin, it looks like a sheet of paper. Good for the price.
The track material a bit weak, but the signs and the price are great👌🏼
this keeps my little one busy for hours with creative play. Absolutely love it. arrived sooner then expected
Cute, you can play a lot.
I haven't opened it yet, it will be a gift, but it looks cute
The product arrived on time, my son loved it.
I like it. The size is very appropriate. Recommend it
Excellent my son was entertained, the only bad thing that is something thin I expected it a little thicker is like a rubber for a kitchen table but it fulfills its function
grandkids love
My son really liked it and it's good stuff to clean, like a tarp.
small but kids love it and u can carry it everywhere
Daughter🥰.
I'm good at six and I have a full-back function so I go to my own ~ Tomica and the size is similar. Very light!! It's good to play with a cart.
At top for the price, more than enough for little ones.
I loved. I am a teacher and I bought it to use with my early childhood students, they will love it. Are not large, but I prefer to buy several small ones and divide into groups so as not to give a fight
My son liked it, he is with his carts.
My son loved