SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fast delivery super liked.
Beautiful, colorful, ideal volume sound, carpet is not padded, need to put something down for baby to lie down
Arrived before the deadline, there is still a need to assemble, good material, I already want my baby to be born to use!
my son loves it!
Very nice good size the truth meets the expectations and is super practical to assemble very nice for my baby❤️ Delivery very good ahead of time✨
For the price is very good! Expected something tougher, but it doesn't disassemble, even if the baby pulls and kicks
Arrived before the estimated date very good I love it equal to the image
Very good and walked super fast
Easy assembly, material seems to me resistant, all right and working perfectly.
It's very nice.
Very wonderful people! I researched a lot before and this one is very good! Trust✨✨And arrived very fast, just need to buy batteries
Is good, has several sound options and requires 3 AA batteries
Very considerate and thoughtful gift for any expecting mother my sister in law loved this gift for her baby for tummy time
Cute My daughter's uncle three months.
Bom
Great Toy
I arrive super fast. Product as is to the description. Vivid colors and it's quite loud musical volume. Use 2 AA batteries not included. It did not come well packed as well as the photo in its box only but it arrived well without damage the product
Product according to the announcement, very beautiful, only the mat I found it was more cuddly
10/10 everything works, good quality
Same as the pictures, obviously comes without batteries, requires 3 AA batteries, excellent product, the mat is waterproof🤞🏽
Good good good good duididjdvdgehehbd dbhdjd. Hehdhe
I recently purchased a baby playgym, and it's been wonderful! The quality is excellent, with soft, safe materials and vibrant colors that capture my baby's attention. The various toys and activities included keep my little one entertained and engaged for hours. It's easy to assemble and clean, making it very convenient for busy parents. Overall, this playgym is a fantastic investment for any baby's development and playtime. Highly recommend!🐣👼💖👍
I loved too much. Serioooo. Perfect
I loved it!!! It ain't easy ain't got nothing there you have a time for me and you to see if I'm gonna do
The truth that is precious!!!! The sound is quite strong, I would like it not to be so high so it does not scare my baby, but little by little it is getting used to it