SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Here at home we love, she is very beautiful, she got top in setup.
Fast shipping Little but small but nice 🥰thanku seller
Very good, I loved anyone who wants to buy it is very big I recommend!!
Beautiful, it turned top. Thank you seller.
sounds good
Ótimo
I really liked the product, very light. Very detailed, for the price is very worthwhile. recommend.
Very beautiful, it is already the second of the genre I bought
Great item for decoration! Highly recommend! Worth a lot.
superb, just buy it !!
I arrived Well luckily👍👍Recommended
A lot of top! Happy for the purchase and quality of the material and finish!
Ball show product! Gives a good look for your decoration
OMG such a sweet tree He thought he was smaller, I'm pleasantly surprised. Can only recommend. For anyone who cannot hold a real plants, the absolute dream
Is how the seller describes it. It is very beautiful and looks very good in the living room or on the terrace. It is the second I ask, the other is orange and it is very beautiful in the living room, I put it on the terrace. Arrived in the Canary Islands in 10 days. Thank you seller, I recommend it. Very good Courier.
Very nice😍I have already ordered several of these and all are beautiful and good quality👌🏻❤️
Very beautiful as they describe it ideal to decorate or always give faithful to your highly recommended photos
Small, light but too beautiful and I tô y is not so good morning flower🌹The night🌆The time to get off work
Very nice to decorate, fast shipping, arrived in good condition, highly recommended, I really liked the purchase
Very artificial. But it is very nice and cute if you put it beside real Bonsai trees. And you don’t need to water it
Very showy little plant. It suits all environments. You can buy that I sign down!
Great piece to decorate for those who have no space to have real plants, have children and cats to always play on the floor
Pretty big tree, I really liked it. The color is rich, there is no smell of plastic. Definitely recommend!
I did not receive the order, an employee from my neighbor stole it and I was unable to recover it. I will not harm the seller by putting a negative note.
Good little girl didn't come broken or anything