SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This air conditioner I took a chance and it paid off they work great 👍
Extremely practical, especially when the power goes out and I connect it to a powerbank
Works well, if the air is cold
Very good
Very well
thank you friend
solid
Product according to the descriptive, recycled with great difficulty. Everything works well
Write good thing, delivery was on time
I love it ! It helps us slot to help us keep our bedroom cooler.
Works very well. Correct shipping
Quality and price are very good
great product, one of the best air portable air conditioners I've bought during the last years
A really amazing product
Well received. I haven't worked yet, but I'll use it well.
Arrived in Spain in 2 days the device works well, it makes little noise, it has a plastic to be able to freeze with 300ml of water, below it you can put 900ml and pour... If you are close you will notice its freshness. Its maximum consumption is 1.05A.
It's good... Liked
I just tried it and it comes out cool and also water vapor. It is not for a room but enough for the body. I arrived very quickly
Not much cool, but It works well. If you put water in the house and turn it on, It's wet and mold Bloom It's a good air-off in winter.
Good thing, it performs its function. The only minus or plus is that it is low-power. But it works from the power bank, which is convenient when there is no electricity or nowhere to get it. Power consumption 5 v 1.1a at maximum speed, in 2 hours it will consume about 2800 mAh. Also makes a little noise at maximum speed, which in the absence of other noise, for example in a forest or a quiet room, is sometimes a little annoying, but not critical.
It has 2 sprayers, it would be good to put 2 more,
Good item, it performs well, I put it at a distance of three meters to sleep at the first speed and the air arrived very cool, good item.
Very good quality super cooling one bedroom is enough
It arrived without damage, it works well but it does not give as much steam as seen in the video, I do not know if it is because of the voltage or so it is fine
I loved it is small but the truth is that it cools very well