SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good arrived pretty fast
The product surprised me, it is very good, it works well with ice water and I put to freeze water in the internal tray and it works very well, now I can study without worrying about the heat, refresh ru personal space very well.
Very good product. Visually it seems that it does not release the water but rather, releases and to work on the office desk. Excellent.
Very good. Good price quality
Fast shipping, and everything in order.
As described, article arrived very quickly
Excellent.
It's cool ~! Put the ice tray, so it's even cool!
super
This is actually great. Quiet, it cools quickly, I’m satisfied really. Very fast shipping.
Very Good
It's amazing, I didn't believe it much but it does refresh, I'm going to buy more
Everything as in description, good item, Thank you :)
Works as it should
Super as described
perfect, cools very well
Very good excellent.
Both work perfectly. I am really happy with them. One of my best purchases recently here. Very easy to use, easy to fill as well.
Good product, works perfectly, I add water and ice cubes and cooling cold air comes out, recommended
Order received with a solid packaging. The product received despite its reduced size works very well and fulfills its mission perfectly. Innovative equipment.
All perfect
it works amazing and it's cold
Very good advice and does not make noise
Excellent Product arrived very quickly and without any problem of any kind the product and supplier offered me an excellent service of very good rating and qualification and quality, The products are excellent for me and the service was very fast and very friendly so I highly and widely recommend them because they answered all my questions and doubts and gave me correct and satisfactory answers every time I wrote them a question. The product met all my quality and quality expectations as I have used the product many times and it is still an excellent product that I like and it serves me every time I use it and I use it without any problem in your employment and daily use, Because it is such a good product that I use it every day of the year, its preparation is very good and the value for money is excellent, besides I am happy to use it every day, I also share it with my colleagues and friends and friends so that they
Very cool cools the air. I recommend