SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect!
Very cool, the cat likes him.
So that it is strong. Let's see how long it lasts with the two Devils I have
All right. All right. All right.
Very good, I liked it a lot and the kittens too😍😍
Absolutely top goods. I am very satisfied. Gladly again.
Cats approved Keep it reliable
My young cats love it (can with both). They sleep and play in it. Is very resistant and comfortable for them.
Very good product🤩👍🏻
The cats absolutely love, they play with it, they sleep on it, the cats love watch outside. The assembly was easy, it has a great grip to the glass. I super recommend it.
Delighted and my cats more. He clings perfectly to the glass and holds the weight of the sperm whales that I have at home.
works well, frame is solid, suction cups work well and the only issue is how thin the material is, but this is only minor.
Item exactly as described, cat hammock sticks to windows very well. My kitten is small now, but I think this will hold up well. Would buy again.
Super easy to install, good material and cats love it. There are two thread fixings with suction cup at the top and two larger at the bottom. Very quiet to assemble and is very firm in the window.
They are very good hammocks. I 've already got one. But I have. Had problems with the order did not reach me
Hellooo, i just received the product from you, everything is ok, thank you very much. Good seller, fast shipping and fast delivery [Waving] .
Cool thing, the cats appreciated, the package arrived very quickly, ahead of time, thank you!
Top !
Great!!! She loves her all day in the window😍😍
Stable construction. Cats like it
Is very good, arrived quickly.
They loved!! Good quality product.
I liked the product. Easy to assemble and looks sturdy, however the support strips could be of tougher material in case your cat decides to bite.
all good, works perfect as advertised
Perfect suction cup grip