SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very satisfied
Great quality fast shipping to uk
Very nice, good quality, equal to the picture
Shipping fast and good stuff
Perfect looks great exactly as described and in images!
Looks great!! Really pleased. Quality and come packed really good. :)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((()))))))
ok
Pretty!!!! I'm still in an empty bottle.
It's so pretty and I like it. I bought it well. Good.
Top
Very beautiful, the material is of good quality, arrived very well packed and protected, it is very worthwhile, it looks very elegant
It is luxurious with modern design. It is recommended for interior items👍👍👍 It is luxurious with modern design. It is recommended for interior items👍👍👍 It is luxurious with modern design. It is recommended for interior items👍👍👍
A little high the price compared to the size but good
I love it so much!!!! I wanted to buy another deisgn but that was too big and didn't fit my display rack so I went for this design and it is lovely. I was so excited to see it!! It is weighted, made of clay and textured. The hole on top for putting something in is also of reasonably big size. The packaging was also well protected in thick styrofoam. I would order this again in a different design! It's beautiful! Thank you so much!
The highest price price .. The end was slightly broken, but I am satisfied with the cover with the woodwork grass ~
Very good pity not pure white like some others
Beautiful Vase was packed quite well
Amazing quality
As soon as the plastic was opened, I did. Even though it's amazing to come without damage ~ ~ It's really fun ~ ~ ~ ~ It's the daughter of crying, and the vase is the prettiest. I like the donut-shaped vase the best ~ ^ ^ There are marks that seem to be very black. I see clearly the presence of Wook ~ Not long enough! It's not splitting up ~! There is anxiety, but once I like it.
That's all right ~ ^ ^ white powder? I got a lot of the same thing on my hand, I turned it upside down and wiped it off with water. I was not damaged because I was in it. Would you like to buy a vase of different shapes? Thank you!
I'm in the grip. Taka Garna vase. Recommend
Very creative vase, I liked it. Bought with coins, so it came out affordable. Thanks seller, recommend
Very good quality and expensive looking. The vase came in protective foam so it won’t break during transport.
Beautiful Vase, I like it very much. It is matte, beautifully complements the interior. Arrived very quickly. I recommend the product and the seller.
It's good that the water dries quickly on the outside like the clay.