SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good and works
Fast delivery thanks seller
I order the second one for my daughter everything works perfectly, the first one came in a very torn box, and the second one came safe and does not harm.
Does what it should be Satisfied Thank you.
I was very much looking forward to and wanted such an iron for a long time. The parcel arrived very quickly. Immediately tried it in action. Works great!
I already tried it by ironing one of my shirts and it works well. Although it takes more practice and I have to try it well to make it an excellent purchase.
The Steam Portable Iron is a compact and efficient travel companion for anyone who values wrinkle-free clothes on the go. Its lightweight design makes it easy to carry, yet it packs a powerful punch with a good steam output. The iron heats up quickly, delivering a steady stream of steam that smooths even the toughest creases with minimal effort. Its dual voltage compatibility makes it perfect for international travel, and the adjustable temperature settings allow it to work well with various fabrics, from delicate silks to sturdy cotton. The compact water tank may require frequent refills during extended ironing sessions, but for quick touch-ups, it’s ideal. The foldable handle and sleek design enhance portability, and the non-stick soleplate glides smoothly over fabrics. Overall, the Steam Portable Iron is a handy and reliable tool for anyone needing quick, professional-looking results while traveling or at home.
The box arrived battered and the iron came semi open, assemble the gun well and try, for a moment I thought it was useless because it did not throw steam, just a little heat, but after trying it on the clothes he began to perform his work slowly, When making contact with it insulates and the steam does its function, I am satisfied with the result, I hope I lasted a good time, I recommend
I doubted buying a steamer from an iron, but it turned out well, only the turn off button is adornment because it doesn't work, but it does the job well
Excellent Product very well elaborated. Exceptional quality. Very well finished. Design and design according to the proposed.
Box came crumpled. But lucky iron is not damaged. It’s working very good and I really like it. Recommend.
Arrived well dashed. But apparently whole. I will check the operation and I give feed back
It does its job. You won’t be disappointed for the price
Very good... Arrived in perfect condition
Alles super
It works excellent, I recommend it a lot, it works like some brand plates in my country
Super
This father arrived in full time. But no iron the same as a conventional iron