SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
👍
STUNNING, even a white T-shirt and jeans and make a difference. Very refined and above all perfect for summer everywhere
Great quality
Very nice set, it seems to be made of steel, hopefully it does not become ugly fast, it looks good material, if you would buy it again
Love it just as described
Very nice article. Arrived intact. Very well packed and on time. It looks very good quality, hopefully the color will last over time.
Complies with everything described, I fully recommend the purchase! I will not hesitate to buy again :) The quality is excellent, the material feels firm!
It is a very cute set, turquoise blue color, I loved it and I want to ask for more colors
Very cute, such as the photo❤️
Great to see in time if it will not rust as indicated on the order but very pretty especially the bracelet
I loved the price for the three products is super good and they also protected the earrings very well. If it is stainless steel
They are beautiful and they do not become ugly, except for the bracelet, as we have more movement they tend to break, but taking care, they hold
Very nice really look good quality.
They are very worth it, I loved the game
Well, they arrived super fast and look very nice, I recommend them!!!!
Exceeded my expectations, it is an excellent product at a low cost I really liked
Beautiful set of bracelet necklace and earrings the only drawback is that the bracelet is too small. I loved the flower design.
Too beautiful I would buy it again if I think
I love the whole is beautiful, it also looks good quality. Satisfied with the purchase
A simple and stylish set just fine in quality. I hope there is no immediate change in color, of course, pay attention to contact with water!
Very beautiful, arrived earlier than expected and they come with a box
It is beautiful I loved it is very delicate and subtle I hope that if it is stainless steel so that it lasts a long time the bracelet is small so that they take it into account🩷🩷🩷🩷🩷🩷🩷🩷
Item well packed. And sent before the established deadline. I just smelled a strong smell the glue I hope it lasts long….
Beautiful set, and I love it, thanks for the fast shipping!
Very good