SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I buy it cheap and I'm using it very well.
Is great, not to water the land outside. I recommend this product and the seller. Arrived before the scheduled time.
Sozo is more solid. I can't blame the other side. Because the sunabotan is so small, there is no need to stop it. Not too hard, not too soft, just right. In other words, it was smaller than I thought. Jibun no Sentakumisu. It's too small to use. If it's 50x50, it's up to 6.
100 on 100 is so big that it's so small ~ ~ It's perfect on the veranda of my house. It's not a big flower plant. It is useful when you split one small flower plant. It is also good to wash and dry.
I don't take it first time, all super👍 I recommend selling before Spi-prats!👍
size confirmed 100x100cm. keep in mind that size get smaller once you fold up corners. I definitely recommend the largest size, especially if you use it indoor. you risk spilling soil out side of mat if you have smaller mat size. fast shipping and delivery, recommended 👌
It's the best item for me to do some work in the room. I have a regret that I think it's big.
It's smaller than you think, so you can just buy it from DAso where to use it.
So cute, exactly like the picture!
Very well, it does its function, it arrived fast
Good quality.
The product took a short time to arrive and arrived in good condition. Equal to the reference image, as for the material it is regular but it is fine in terms of price quality.
Good arrival Good Good arrived good good good arrived Good Good arrived Good Good good arrival Good Good arrived good good good arrived Good Good arrived Good Good well arrived. Good. Good. Good.
Price performance very good.
Thank You ! Very fast shiping.
great product. quick delivery. nice to handle. quick usage. thanks.
perfect, as described and everything is alright
Great product, fast delivery... second I buy as it is very useful. Thank you very much seller🙏🏼 Thank you AliExpress
Nice product. Helps with keeping area clean while planting. No need to contact seller
I think it's a little big, but I can make it easier. I need to buy more and give it to my mother. It seems to be a little big, but it's easy to split. It seems to be a little big. I'm sure.
I won't make dirt with the Earth anymore.
Everything arrived very well and excellent quality. The shipping was quite fast an greatly improved delivery service.