SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very beautiful and natural look, made of quality materials, have no smell, I definitely recommend for purchase.
Beautiful flowers. This is already my seventh bouquet. Even one looks very nice and it's best to buy three different ones. They look like alive and have no artificial smell. I definitely recommend
Nrchsr Varo in PRRT injection pnooae kprms apyimm rrottmm chspongpn Oppa schgngpgprdd schgrrssvvp schgggggept
Kichi garni, vidpovidayu inventory. She squired and beige and beige, then Beige was walking around. Riznitsa can see the lische Kola Z billim, and the yakshchi is stronger, then the whiglyadayuyu is too much. Recommend!
To finish off the akistsi Kichi, the chudova yakiste. Rosparity with a steam and return in the ideal, sell vidvidko,
Garno viglyadayuyutah, pisla vidparyuvacha will be more shabby. Sent at the vibratory colory and children. I took it for a super
Beautiful, delicate peonies, a small bouquet. Thought it would be more. Look good. For your amount is excellent.
Kichi chudovi, as well as reality and children. I put on one gilochka, ale I want more than two zamovity, like a buv writing bouquet. Shvidko was ruled. Delivery to Ukraine-13 days.
My daughter, a Duge of garni. Me dude matched. Delivery shvidka, it's good for non-furkojenim.
Duzhe Garni Kichi, Whiglyadayuit at Vazhi Nichno. I am satisfied with the purchase. Delivery shwidka. Seller recommend💐💐💐
I ordered beautiful flowers for a really good price in different colors. I recommend it warmly
They arrived very quickly. I was concerned about their appearance, but unnecessarily. I showed everything in the pictures. I think the end result in the vase speaks for itself. I recommend!
The flowers look very realistic they can be confused with the natural few bouquets create a very nice composition in a vase
There are no complaints about the quality, but they are small, in the photo they look much larger (but not bad) if you take more than one bouquet of norms)
Duge Garni Kichi. Ale for a holiday bouquet of tickets 2-3 pieces. Foreign smell dumb. They came the troches of zim'yati, if everything can be done. Visota 28 cm.
Slit for a long time, 24 days. The bouquet is small, but pleasant) For a vase it is better to take 2 pcs. Made carefully, from good material. 4 Open Bud light pink, 2 Open pink bud And 3 open Crimson bud. I recommend to buy, thank you.
Beautiful flowers, delivery time less than two weeks :) bought at a great price thanks to the group AliExpress-owe love which I recommend with all my heart and invite you to like the site🙂🙂🙂
It is good that the delivery to Ukraine is good. I will give a recommendation to the seller.
Flowers very nice, consistent with the photo. They came very quickly, secured in a plastic bag. I recommend
I recommend it! I recommend it! I recommend it! Live they almost look like real ones. They look beautiful in my living room. In the vase in the photo are presented 3 PCs.
Fast Delivery🙂Flowers are cute🙂This is another bouquet bought by me, I recommend fast shipping🙂
I recommend a bouquet of a beast before purchase. packaging, shvidka delivery.
Super Chud bouquets, they jilted them, get better. Writing, garni, nassicheni Kolori. The deputy came after the announced date. I recommend it definitely! My friend and the seller for a good product!!!
Delivery came quickly. Flowers look beautiful and beautifully in a vase. There are 2 bouquets in the bouquet.
Garneny, normal rosmir. I took a vase for Ali, as a super. I am very satisfied, I recommend 100%