SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recommend. I recommend. I recommend. I recommend. I recommend. I recommend. I recommend. I recommend. I recommend. I recommend.
They look pretty nice. Are made of material. Nice color scheme. Some leaves are too plastic and the tips have a different color, they stand out unnicely. Very fast delivery
A bouquet of two Tizhnya. Ordered Bagato once, Duge garni, recommend!!!
The quits walked close to the Ministry of Justice, came to the shelter. She wagered 2 bouquets. Quichi Duge Garno Whiglyadayuit, Bibi Sprazhni!
Very nice flowers, they look really good, great made, and there are a lot of them, great, I'm glad
A very aesthetic bunch of peonies. Some more developed others a little less. Vivid colors. The package quickly arrived at the address of residence
Beautiful flowers, in the photo visible 3 pieces. Really great workmanship
All right. Pretty fast shipping. Product consistent with the description. I would most recommend this store ..
Beautiful flowers :) in the photo 4 pieces, two bright and two pink. They arrived faster than they should :) I recommend very much!
The flowers are beautiful, I order not the first time, a pleasant delicate color, for a lush beautiful bouquet you need at least three branches. The goods arrived quickly, on time. I recommend it to everyone.
zmantojot kameru Great flowers! If you gather two branches, then it's a beautiful bouquet! sent several times already! Recommend ! Recommend
Beautiful bouquets, second order, delivery about two weeks by new mail, arrived in the pooled package
Flowers bought for a low price, I took immediately 4 sets and it is very. Ok, gives 5 mainly due to the value for money but overall I recommend.
All the yak in the inventory is Duye Garno, if you want to write a bouquet, then this is a little piece of montti followed the fool of the garnoi
I order 2 times, the flowers are super, I am very satisfied, I arrived quickly, the price is super, I ordered it through coins
Super I recommend it is beautiful it looks very nice. I recommend it very .................................
I recommend it to everyone, the flowers are beautiful, I have already bought 10 bouquets in different colors. Used as bouquets for the cemetery, but the flowers are short so you have to put stones or sand in the goblets
Beautiful, children. I thought it would be big bud. The bouquet of the Whiglyadak is not nice, it's good for its tsinu (a coupon through a coin, making money 0,73 $). Brother slash
Bouquets are super super, I buy more than once, delivery of a double shvidka, packed in a simple package, quity Rochi rosparity
Cute bouquets, flowers of good quality. They are perfect for creating flower boxes or apartment decor
Bouquets are small but what to expect for such money. In general, they are very nice, boldly you can order.
Beautiful flowers, they look very natural. They quickly arrived. I will definitely order other colors. I recommend
Super, very nice peonies, I am very satisfied🙂Purchased thanks to Facebook group AliExpress Love🌸Vol. 2
Beautiful baby, with the same Miniature vase is generally Super. As live, I recommend taking. The package is not very good, just in a regular bag in a twisted form
Matched and even the same thing. And kolir and yakiste. Two-man coupaula, I recommend.