SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Altaghdi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://altaghdi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice flowers. Everything arrived intact. You need to slightly stretch the flowers after the trip, but everything is OK.
Everything is right, thank you very much for the fast shipping, I will definitely buy it again.
Beautiful, fast delivery, I loved them, I will definitely buy more, they arrive in perfect condition because their material is good so they do not crush
The bouquet is very nice it arrived in good condition the flowers are not crushed the color is similar to the photo I recommend them
I liked the pioneers. Took 2 branches. Look very good. If steam will look even better. I recommend it.
It's super, I ordered it for the second time, I arrived quickly, the shipment is fast as in the picture, the flowers are very beautiful
Beautiful ! Looks as if it is of real roses. Thank you seller
Kichi neymovirni. Came for three tizhni mist, to Kiev. I am satisfied with the goods, I recommend it when I sell, I will use it more.
Very beautiful flowers, came quickly. 2 bouquets in the photo. Recommend👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
She married 3 gilochka, so the bouquet of the Whiglyadak is a double Garno. The deputy came for 14 days, she was quite attracted.
Delivery and delivery of the beautiful bouquet, material money with plastic leaves. the colors are vivid, as in the pictures
Nice flowers, but I thought they 'd be denser and longer. They have 5 larger and 5 smaller packs.
I am important, I am satisfied with the goods. All yak in the photo. Short delivery
Cool flowers. I only regret that I bought 2, I had to take 3 branches, and the bouquet would look even more beautiful. Delivery less than two weeks.
It's not a vidparyuvala, ale kvichi and so much garni, not too big, viskonan okhayno, without a bad smell. 'Came shvidko
It is beautiful and true the face of beautiful dreams and beautiful fits this time I do not know it now.
Hushed up for a super-znizkoy, if you need to make a composer, then it's okay, it's real, shvidka delivery
Duzhe garni akizni pony, pristny Kolora, smelly myzhe. Came for two Tija. My dear seller and AliExpress.
Super somehow, beautiful color, they look alive! We already ordered several pieces in different colors
Photo bouquet 3 pieces. Garno. I thought the Stout of my trohi, ale for such a tsyna is just super. Shipping through the logistics. I recommend it.
Beautiful flowers, in the photo 2 pieces. Fast delivery. I recommend. I bought it at a great price thanks to the group on FB Aliexpress-owe Love Vol. 2.
Super offer, ordered at a very low price thanks to the ALIEXPRESS CUDA Group Very fast delivery
The package went a long time. On the flowers you can see traces of glue. Came very crushed. They looked better when unfolded. Nice lively color.
Hello, good morning, I arrived crushed, they smell strange very cheap, I will order them again, the very bad packing they crush them a lot
I recommend it very much. I recommend it very well. I recommend it very well. I recommend it. I recommend it very well. I recommend it.